Privacy Policy

This privacy policy tells you how we use personal information collected at this site and through our services. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will only apply to activities and information on a going forward basis. You are encouraged to review the privacy policy whenever you visit the site to stay informed about how we use your information.

Information Collection

We collect personally identifiable information, like names, email addresses, and account details, when voluntarily submitted by our visitors and users. This information is only used to fulfill your specific request, provide our services, and to contact you about our services unless you opt out of such communications.

When you register for Skytek Desk services, we collect registration data including your name, email address, password, and company information. This data is used to enable access to our platform and facilitate communications with you.

Cookies and Tracking

Our site employs cookies to enhance user experience and gather technical data like browser type and visitor statistics. A cookie is a small file placed on your computer's hard drive that enables our systems to recognize your browser and capture and remember certain information.

While cookies typically don't capture personal information independently, they may become linked to previously submitted identifying details. You can choose to disable cookies through your browser settings, but this may affect the functionality of our services.

Information Sharing

We will not share your personal information with anyone unless we are required by law or you have provided consent to do so. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

Phone and Mobile Number Information

No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All phone number data collected through our platform, including text messaging opt-in data and consent, will not be shared with any third parties.

Marketplace Integrations

When you connect marketplace accounts (such as Amazon, eBay, or other e-commerce platforms) to Skytek Desk, we access only the data necessary to provide our support desk services. This includes order information, customer communications, and related data required to help you manage customer inquiries. We do not use this data for any purpose other than providing our services to you.

Data Security

We employ commercially reasonable measures to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. When you submit sensitive information via the website or our platform, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Access and Control

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the phone number or email address provided below:

• See what data we have about you, if any
• Change or correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data